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Frequently asked questions

What are Martini Made pieces made from?
Every piece is made using reclaimed or carefully thrifted materials. The exact fibres, colours and textures vary depending on what I’m able to source, which is part of what makes each creation unique.​

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Do you accept returns or exchanges?

Because each piece is handmade and often one of a kind, I don’t accept returns for change of mind. If your order arrives faulty or isn’t as described, please email hello@martinimade.co.nz and I’ll work with you to put it right in accordance with New Zealand consumer law.

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How should I care for my Martini Made bag?
Spot clean your piece using a damp cloth and mild detergent, then lay it flat to dry. If it needs a deeper clean, gently hand wash it in cold water. Avoid soaking, machine washing or tumble drying, as this may damage the fibres or alter its shape.

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Do you take custom orders?

Yes, when availability allows. Because I work with reclaimed and thrifted materials, colour options can be limited, but I’ll do my best to find something that suits your vision. Custom pricing varies depending on the design, size and materials required. Email hello@martinimade.co.nz or message me on Instagram to chat about your idea.

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How much is shipping?

Standard shipping within New Zealand is $10, or $14 for rural delivery. International shipping is coming soon!

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How long will it take to receive my order?
Ready-made pieces are usually dispatched within two working days. Please allow an additional two to five business days for delivery. Turnaround times for custom orders will be confirmed before your order is placed.

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Contact

Feel free to contact me at hello@martinimade.co.nz with any questions!

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